Returns & Refunds

Our Returns Policy

We want you to be 100% happy with your PPRTech purchase. If something isn't right, we're here to help.

Return Window

You have 15 days from the date of delivery to request a return. After this period, we unfortunately cannot accept returns.

Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product must be in its original packaging
  • The product must be unused and undamaged
  • SOLID PROOF OF PURCHASE IS REQUIRED — this includes your order confirmation email, receipt, or invoice. No proof, no return. No exceptions.
  • For defective or faulty items, clear photo or video evidence of the fault must be provided alongside proof of purchase

Non-Returnable Items

  • Products that have been used or damaged by the customer
  • Items returned after the 15-day window
  • Products without original packaging
  • Returns submitted without valid proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed within 5-7 business days back to your original payment method.

Exchanges

If you received a faulty or incorrect item, we'll gladly exchange it for the correct product at no extra cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrectly sent, in which case PPRTech will cover the cost.

How to Start a Return

To initiate a return, please contact us with your order number, proof of purchase, and reason for return — and we'll guide you through the process.